Privacy Policy
We value the trust you place in us. That is why we insist on the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
OurMedico Health (“OURMEDICO”, which also includes its affiliates), registered office address at D.NO.1/132, TNHB, Pothapuram Post, Kaveripattinam, Krishnagiri, Tamil Nadu -635112, is committed to respecting the privacy of every person who shares information with us or whose information we receive. Your privacy is important to us, and we strive to take care and protect the information we receive from you to the best of our ability.
This Privacy Policy (“Privacy Policy”) applies to the collection, receipt, storage, usage, processing, disclosure, transfer, and protection (“Utilization”) of your Personal Information (defined below) when you use the Ourmedico website available at URL: www.ourmedico.com (where represents various domain names) operated by OURMEDICO (“Website”) or mobile application of the brand name “Ourmedico” available for download at Google Play Store, Apple App Store, Windows App Store (“Application”) operated by OURMEDICO or avail any Services offered by OURMEDICO through the Website or Application.
Terms of Use and Privacy Policy
User and Entity Definitions:
The terms “You” or “Your” refer to the registered or unregistered user of the Website, Application, or Services. The terms “We,” “Us,” and “Our” refer to OURMEDICO.
Capitalized Terms:
Capitalized terms not explicitly defined in this Privacy Policy shall retain their meaning as defined in our Terms of Use.
Consent:
By accessing the Website or Application, providing Personal Information, or utilizing the Services, you unconditionally consent to the following:
(i) Your assent to the Privacy Policy;
(ii) The utilization of your Personal Information in accordance with the provisions of this Privacy Policy.
2. You acknowledge that you are voluntarily providing your personal information. If you use the services on behalf of another individual (including your child, minor or major, or as a legal representative of an individual with mental illness), or an entity (such as your employer), you represent that you are authorized to accept this privacy policy on their behalf and consent to our collection, use, and disclosure of their personal information as described in this privacy policy. Furthermore, you hereby acknowledge that the utilization of your personal information by OURMEDICO is necessary for the purposes identified hereunder. You hereby consent that the utilization of any personal information in accordance with the provisions of this privacy policy shall not result in any wrongful loss to you.
3. You have the option to decline providing us with the personal information sought to be collected. You will also have the option to withdraw your consent at any time, provided that such withdrawal is communicated to us in writing. If you do not provide us with your personal information or withdraw your consent at any point in time, we shall have the option to refrain from fulfilling the purposes for which the personal information was sought and may restrict your access to the website, application, or services.
4. Our website or application is not directed at children, and we do not knowingly collect any personal information from children. If you believe that we may have inadvertently collected personal information from a child, please contact us at grievances@Ourmedico.co. We will delete the information as soon as possible.
2. CHANGES TO THE PRIVACY POLICY:
1. We reserve the right to update (change, modify, add, and/or delete) this Privacy Policy from time to time at our sole discretion. A tab at the end of the Privacy Policy indicates when the Privacy Policy was last updated.
2. When we update our Privacy Policy, we will notify you of the amendments via your registered email address or on the website or application. Alternatively, OURMEDICO may temporarily log you out of your account and require you to log back in after accepting the updated agreement. If you do not agree to the amendments, please refrain from using the website, application, or services.
3. PERSONAL INFORMATION COLLECTED: To provide services to you, we may require you to voluntarily provide us with certain information that personally identifies you or secondary users related to you. You hereby consent to the collection of such information by OURMEDICO. The information that we may collect from you, about you, or secondary users related to you may include, but are not limited to:
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Patient/Caregiver/Doctor/Healthcare Professional Name
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Birthdate/Age
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Blood Group
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Gender
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Address (including country and postal code),
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Location information, including your GPS coordinates,
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Phone number or mobile number,
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Email address,
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Physical, physiological, and mental health conditions, provided by you or your healthcare provider, or accessible from your medical records,
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Personal medical records and history,
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Valid financial information at the time of purchasing the product or services or making an online payment,
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Ourmedico Login ID and password,
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User details as provided at the time of registration or subsequently,
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Records of interactions with OURMEDICO representatives,
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Usage details, including time, frequency, duration, and pattern of use, features utilized, and the amount of storage utilized,
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Master and transaction data, as well as other data stored in your user account,
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Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, and other visitor details collected in our log files, the pages of our website or application that you visit, the time and date of your visit, the time spent on those pages, and other statistics (“Log Data”),
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User tracking information, including, but not limited to, the device ID, Google Advertising ID, and Android ID,
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Any other information that you willingly share.
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(collectively referred to as “Personal Information”).
4.How We Collect Personal Information:
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The methods by which we collect your personal information include, but are not limited to:
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When you register on our website or application.
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When you provide your personal information to us.
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During the course of services provided to you by us.
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When you use the features on our website or application.
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Through your device, once you have granted permissions to our application (discussed below).
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Through HSP pursuant to consultation on our website or application.
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By the use of cookies (also discussed below).
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We collect information that your browser or application sends whenever you visit our website or application, such as log data. In addition, we may use third-party services such as Pixel that collect, monitor, and analyze this information. This information is kept completely secure.
5. Use of Personal Information:
Your personal information may be used for various purposes, including but not limited to:
1. To provide effective services.
2. To debug customer support-related issues.
3. To operate and improve our website or application.
4. To perform academic, clinical, or other research and analysis for our understanding, information, analysis, services, and technologies in order to provide all users with improved quality of care; and ensuring that the content and advertising displayed are customized to your interests and preferences.
Purpose of Data Collection
5. To contact You via phone, SMS, email, or third-party communication services such as WhatsApp for appointments, technical issues, payment reminders, obtaining feedback, and other security announcements;
6. To send promotional and marketing emails from Us via SMS, email, snail mail, or third-party communication services such as WhatsApp, Facebook, etc.;
7. To advertise products and services of OURMEDICO and third parties;
8. To transfer information about You, if We are acquired by or merged with another company;
9. To share with Our business partners for the provision of specific services You have ordered so as to enable them to provide effective Services to You;
10. To administer or otherwise carry out Our obligations in relation to any Agreement You have with Us;
11. To build Your profile on the Website or Application;
12. To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims;
13. To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms of Use, breach of Our agreement with You, or as otherwise required by law.
Purpose(s)
14.To aggregate personal information for research purposes, including academic studies, clinical research, and business intelligence, and to sell or otherwise transfer such research, statistical, or intelligence data in an aggregated and/or non-personally identifiable form to third parties and affiliates for the provision of services to users or the advancement of scientific knowledge about health and disease.
Sharing and Transferring of Personal Information
1.You hereby consent and authorize Us to publish feedback obtained by You on Our Website or Application.
2.User’s financial information is processed on secure websites approved by payment gateways that utilize digital encryption, ensuring the highest level of care in accordance with current technological standards. However, users are advised to exercise caution while saving payment details.
3. To the extent necessary to provide You with the Services, We may provide Your Personal Information to third-party contractors who work on Our behalf to provide You with Services. These third-party contractors have access to information needed to process Services only and shall not use it for other purposes. Each third-party contractor, the data processor to which We transfer Personal Information, shall have to agree to comply with the procedures and policies or put in place adequate measures on their own for maintaining the confidentiality and security of Your Personal Information.
4. You acknowledge that OURMEDICO may be obligated by law to disclose or transfer Your Personal Information with Courts and Government agencies in certain instances, such as for verification of identity, or for prevention, detection, investigation, prosecution, and punishment for offenses, or in compliance with laws such as intimation of the diagnosis of an epidemic disease. You hereby consent to the disclosure or transfer of Your Personal Information in these instances.
5. Notwithstanding the above, We are not responsible for the confidentiality, security, or distribution of Your Personal Information by third-parties outside the scope of Our Agreement. Furthermore, We shall not be responsible for any breach of security or for any actions of any third-parties or events that are beyond the reasonable control of Us, including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage devices, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User, etc.
6. We may share Your Personal Information with Our other corporate and/or associate entities and affiliates to (i) help detect and prevent identity theft, fraud, and other potentially illegal acts and cyber security incidents, and (ii) help and detect co-related/related or multiple accounts to prevent abuse of Our Services.
7. Permissions: Upon installation, the application may prompt you to grant certain permissions to enable its functionality.
These permissions include:
1. Location: Permission is necessary to access personalized care services within your vicinity.
2. Camera: Permission is required for virtual consultations with medical professionals and the capture of documentation.
3. Photos/Media/Files/Storage: Permission is essential for convenient uploading and downloading of images, documents, and files from your device’s storage.
4. Phone Number: Permission is required to initiate phone calls to customer support or the care team.
5. Bluetooth: Permission is necessary for audio and video calls over Bluetooth-enabled devices.
6. Microphone: Permission is required for transmitting voice notes to your care team.
7. Wi-Fi: Permission is required for the application to connect to Wi-Fi networks to access healthcare services.
8. Use of Cookies:
Cookies are small files containing data, including an anonymous unique identifier. They are transmitted to your device from the website and/or application.
We may store temporary or permanent “cookies” on your computer or device to store certain data (that is not Sensitive Personal Data or Information). You can delete or choose to block these cookies from your computer. You can configure your computer’s browser to notify you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website or Application.
We do not control the use of Cookies by third parties.
9.SECURITY:
1.The security of your Personal Information is of utmost importance to us. We have implemented reasonable security practices and procedures, including role-based access, secure communication, password protection, encryption, and other measures, to ensure that the Personal Information collected is secure. You acknowledge that these measures are secure and adequate. We restrict access to your Personal Information to our employees, agents, third-party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes specified above in this Policy, provided that such entities agree to adhere to this Privacy Policy.
2. While we will endeavor to take all reasonable and appropriate steps to safeguard any information we hold about you and prevent unauthorized access, you acknowledge that the internet is not entirely secure and that we cannot guarantee absolute security of your personal information. Furthermore, if you are a secondary user, you hereby acknowledge and agree that your personal information may be freely accessible by the primary user and other secondary users, and that OURMEDICO will not be able to restrict, control, or monitor access by the primary user or other secondary users to your personal information. We will not be held liable in any way regarding any breach of security or unintended loss or disclosure of information caused in relation to your personal information.
10. Third-Party Links:
During your interactions with us, it is possible that we provide or include links and hyperlinks to third-party websites that are not owned or managed by us (“Third-party Websites”). Similarly, you or other users may include links and hyperlinks to third-party websites. The inclusion of such third-party websites by us, you, or other users does not imply our endorsement of those websites by OURMEDICO. Each third-party website is governed by its own terms and conditions. When you access these third-party websites, you will be subject to their terms and conditions. You must exercise your own discretion while accessing or using third-party websites. We do not make any representations regarding the availability, performance, or content of these third-party websites. We are not responsible for the terms of use, privacy policies, or practices of these third-party websites. We do not bear any liability arising from your use of these third-party websites.
11. Access:
If you need to update or correct your personal information, have a grievance regarding the processing or use of your personal information, request that we no longer use your personal information to provide you with services, or opt-out of receiving communications such as promotional and marketing-related information regarding the services, for any reason, you may send us an email at grievances@Ourmedico.co. We will take all reasonable efforts to incorporate the changes within a reasonable period of time.
12. COMPLIANCE WITH LAWS:
The utilization of the Website or Application is contingent upon the adherence to all terms outlined in this Privacy Policy. Failure to comply with applicable laws in your jurisdiction may result in the denial of services.
13. TERM OF STORAGE OF PERSONAL INFORMATION:
1. OURMEDICO Records: OURMEDICO may retain records of communications, including phone calls received and made for inquiries, orders, feedback, or other purposes related to the provision of services. These records will be the sole property of OURMEDICO and considered confidential. Consequently, they will not be disclosed to any third party unless mandated by law.
2. Personal Information Storage: OURMEDICO will store your Personal Information for a period of at least three years from the last date of service utilization, Website visit, or Application usage, whichever is shorter. Additionally, this storage period may be extended by law.
14. GRIEVANCE OFFICER:
To address any concerns or grievances regarding the processing of your Personal Information, we have appointed a Grievance Officer. The Officer’s contact details are as follows:
Grievances Officer
Email: grievances@ourmedico.com
Address: No. D.NO.1/132, TNHB, Pothapuram Post, Kaveripattinam, Krishnagiri, Tamil Nadu -635112
The Officer will diligently endeavor to resolve your issues promptly and effectively.